Return & Refund Policy

Ditoibeauty strives to provide softer and thicker face clean towels in the Facial Cleansing Cloths & Towelettes industry.

Please read our return policy:

Return

At ditoibeauty, we strive to make our customers 100% satisfied with the face clean towels they’ve purchased from us. If you are experiencing any shipping or product issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please read our return policy:

1. Order Cancellation (if applicable)

Please do drop us an email at customer@ditoibeauty.com as soon as possible if you’d like to cancel an order that you have just made. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

2. Returns & Exchanges (if applicable)

If you need to return/exchange your product, please contact us within 30 days of receiving your order. we will replace or refund your purchase after confirmation. Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. Before returning items to us, please read and follow the instructions below. Please ensure that you understand our return policy and that all criteria are met before physically sending any items back to us.

NOTES:

*This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

*Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

* Please do not return the goods directly to the address attached to the shipping package. Not using the return address provided by our customer service mailbox will affect your return process.

*To assure your refund please use a trackable mail service, we will not be responsible for missing packages.

* If you return an item without notifying our customer service, our quality department will consider the item to be non-refundable.

If you want to return an item, please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund. Request your Return Authorization Number and by emailing customer@ditoibeauty.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the address of the closest warehouse where you can mail the product you would like to return.

3. Refunds (if applicable)

Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

NOTES:

* If you return an item without notifying our customer service, our quality department will consider the item to be non-refundable.

4. Late or Missing Refunds (if applicable)

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

If you have not received a refund, you can take the following steps:

*Check your bank or PayPal balance again (transaction may be delayed).

*Contact your bank/credit card company (it may take some time for your refund to be officially released, as it may take up to 7-10 business days to process the balance).

If you've done all of this and still haven't received your refund, please get in touch with us at customer@ditoibeauty.com.