Shipping Policy

 

Ditoibeauty is located in the United States and currently only supports domestic shipping within the United States. We primarily ship through USPS and DHL. However, we reserve the right to use alternative shipping carriers. We will notify you if there is an issue with filling out your order. Please keep an eye on your Email. We strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

Processing time: in 48 Hours

Shipping time: 2-5 Days (business days)

Shipping methods: Standard Shipping

Shipping fee：Free Shipping

The above shipping policies are subject to the following terms:

  • Country We Ship to: United States
  • Some premium and select launch product(s) are not eligible for this offer. Shipping promotion will not be applied to these product(s) at check-out. Gift cards are not eligible for this offer.
  • The minimum order value must be met after the application of any discount, coupon, or promotion reward.
  • The minimum order value will be determined before the application of all applicable taxes, shipping charges, and surcharges.
  • Offer cannot be applied to prior, completed purchases.
  • Offer is not available to resellers, wholesalers, or diverters.
  • Offer valid for online purchases made at ditoibeauty.com only.
  • Ditoibeauty reserves the right to modify or discontinue this offer at any time.

Cancelling an order

Please do drop us an email at customer@ditoibeauty.com as soon as possible if you’d like to cancel an order that you have just made. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

Custom / Duty fees / Remittance fee

Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:

Certain items may be on backorder;

Weight restrictions for regular shipping imposed by the post office.

Defective/Incorrect/Damaged Packages

Please contact us within 30 days of receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Missing Items

Please inspect your order upon reception and email customer@ditoibeauty.com immediately, if something is missing. So that we can evaluate the issue and make it right.